Privacy Policy

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Make a reservation or inquiry
• Register for our loyalty program
• Subscribe to our newsletter
• Fill out a contact form
• Participate in surveys or promotions
• Check in at our hotel

This information may include:

• Name, email address, and phone number
• Billing and shipping address
• Payment information (credit card numbers, billing address)
• Date of birth
• Government-issued identification for check-in
• Travel preferences and special requests

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address and browser type
• Operating system
• Access times and dates
• Pages viewed and links clicked
• Referring website addresses

2. How We Use Your Information

We may use the information we collect for various purposes, including:

• Processing and managing your reservations
• Providing customer service and support
• Sending confirmation emails and booking updates
• Processing payments and preventing fraud
• Sending promotional communications (with your consent)
• Improving our website and services
• Complying with legal obligations
• Analyzing usage trends and preferences

3. Information Sharing and Disclosure

We may share your information in the following circumstances:

Best Western International

As a Best Western branded hotel, we share guest information with Best Western International, Inc. for reservation processing, loyalty program management, and quality assurance purposes. Best Western's privacy practices are governed by their own privacy policy available at bestwestern.com.

Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as:

• Payment processors
• Email service providers
• Website hosting companies
• Analytics providers

Legal Requirements

We may disclose your information when required by law, court order, or governmental authority, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files stored on your device that help us:

• Remember your preferences
• Understand how you use our website
• Improve our services
• Provide personalized content

You can control cookie settings through your browser preferences. However, disabling cookies may limit your ability to use certain features of our website.

Google Analytics

We use Google Analytics to analyze website traffic and usage patterns. Google Analytics collects information anonymously and reports website trends without identifying individual visitors. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL encryption for data transmission
• Secure storage of personal information
• Limited access to personal data by authorized personnel
• Regular security assessments

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

Access and Correction

You may request access to the personal information we hold about you and request corrections to any inaccurate information.

Deletion

You may request that we delete your personal information, subject to certain exceptions required by law.

Marketing Communications

You may opt out of receiving promotional emails by clicking the "unsubscribe" link in any marketing email or by contacting us directly. Please note that you may still receive transactional communications related to your reservations.

Do Not Track

Some browsers have a "Do Not Track" feature. Our website does not currently respond to Do Not Track signals.

7. Children's Privacy

Our website is not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can delete the information.

8. Third-Party Links

Our website may contain links to third-party websites, including Best Western's booking system. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information is collected
• The right to know whether your information is sold or disclosed
• The right to opt out of the sale of personal information
• The right to deletion of personal information
• The right to non-discrimination for exercising your rights

To exercise these rights, please contact us using the information provided below.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated policy on this page with a revised "Last Updated" date. We encourage you to review this Privacy Policy periodically.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us: